PC 9 upgrade order

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Rob
Posts: 9
Joined: Wed Jan 05, 2022 4:15 pm

PC 9 upgrade order

Post by Rob » Mon Jan 17, 2022 1:45 pm

I'm finding the sales@engsw address is broken.

I just tried to purchase the PC9 upgrade package on the store, got my email that I would get another email "when it ships"... but it's digital delivery... no idea how long I'll be waiting for a download link but don't have one yet?

Is this a process that usually takes time to execute?

I've checked spam etc. Don't want to be hysterical or anything but I am definitely itching to move to the next step in my migration..
Rob Brown
Mechanical Designer, Residential Hydronic/HVAC
PCadd9/WT10
Intel Mac OSX10.14.6

Derek
Site Admin
Posts: 143
Joined: Wed May 29, 2019 8:58 pm
Location: Melbourne, Australia

Re: PC 9 upgrade order

Post by Derek » Mon Jan 17, 2022 1:50 pm

Have you emailed them before coming here?

sales@engsw.com

Derek
Site Admin
Posts: 143
Joined: Wed May 29, 2019 8:58 pm
Location: Melbourne, Australia

Re: PC 9 upgrade order

Post by Derek » Mon Jan 17, 2022 2:22 pm

oops, I meant to add this address

techsupport@engsw.com

sorry. :oops:

Rob
Posts: 9
Joined: Wed Jan 05, 2022 4:15 pm

Re: PC 9 upgrade order

Post by Rob » Mon Jan 17, 2022 6:49 pm

I tried sales first and it bounced. I then tried tech support... and they are probably on holiday, which is fine, I'm just surprised a digital delivery item would require any human interaction at all, so I guess I'm looking for reassurance that this is, in fact, how it goes these days?
Rob Brown
Mechanical Designer, Residential Hydronic/HVAC
PCadd9/WT10
Intel Mac OSX10.14.6

Rob
Posts: 9
Joined: Wed Jan 05, 2022 4:15 pm

Re: PC 9 upgrade order

Post by Rob » Tue Jan 18, 2022 3:01 pm

Apparently it's just a human managed process, and ordering on a Sunday night on a holiday weekend means I wait!

Got my link and all is right with the world.
Rob Brown
Mechanical Designer, Residential Hydronic/HVAC
PCadd9/WT10
Intel Mac OSX10.14.6

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